Welcome to Fidelity Systems!
We have found that for many businesses, information technology is often an underdeveloped focus of their overall strategy. This is usually due to an underestimation of the importance of information technology, a hesitant perception of mystery and complexity in information technology, and a lack of consistency in long-term information technology solutions.
Information Technology Library
We have processes, procedures, and tasks with checklists that can be applied to your organization to deliver value, and maintain a level of competency.
Saas (Software as a service) offered to reduce the burdens of maintenance, support, and operations by having the application run on computers belonging to a vendor.
Data & VoiceOver IP
Data & Voice Over IP
By adding voice to your data network, you'll reduce costs, improve productivity and enhance collaboration. Your workforce can use it from home or on the road.
Your Windows PC might be designed to make your life easier, but they often have a non-stop list of problems. We'll help identify the source of the problem and take quick action steps to solving the problem.
Network health and planning meetings, available IT asset lifecycle management, change management and compliance planning services.
We include a comprehensive IT resilience solution with the ability to restore critical office functions and data from the cloud within minutes, not days.
Monitor and maintain customer’s security solution, ensure recovery of infected devices, available proxy, security policy, and audit services.
Manage customer’s spam filtering product, available mailbox, calendar, contacts and mail group management, archiving and high availability services.
Monitoring of the ongoing performance of Internet traffic, including connectivity metrics and generate reports on connectivity, bandwidth usage.
IT Help Desk services by phone or email, available after-hours support, customer portal access, and vendor relationship management services.
Managed IT Solutions
Our offerings are specifically designed for organizations with less than 200 users and limited or no in-house IT staff. With limited resources, companies look for a comprehensive outsourced IT department to address their needs, ranging from IT strategy, 24×7 network monitoring to business application support and security.
Since teaming up with Fidelity Systems, one of the biggest benefits is the consistency of service response time. Fidelity Systems often are able to remote into a computer to remove a virus or perform other troubleshooting issues very quickly and proficiently.
I like Fidelity Systems because they are both efficient and quick to respond to our needs when a computer issue occurs. Finally, by partnering with Fidelity Systems I feel less stressed and more confident knowing our network is safe and secure.
The single benefit of using Fidelity Systems is having someone that understands our company. Fidelity Systems has a 15/30 model where we receive an acknowledgment within 30 minutes for all break/fix requests.
Fidelity Systems gives me peace of mind knowing that my network is being monitored 24 hours a day. After working with Fidelity Systems for a few years I feel that the biggest benefit that they offer me is that they are able to handle all of my computer needs.
Cleveland Key and Security